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Acxiom Diagnostic-X™

Turning customer information into actionable strategy

For almost 40 years, Acxiom has been helping companies turn their customer information into actionable strategy. No company in the industry has more experience managing and analyzing customer data. We house 20 billion customer and prospect records in our data centers and integrate more than 4 billion new records every day.

Through our Diagnostic-X analytic solution, we can provide objective, industry-gauged metrics, including comparisons of companies’ customer information management capabilities compared with industry norms, while helping identify and prioritize opportunities with the highest potential return on investment.

What is the Diagnosis?

Acxiom Diagnostic-X identifies areas that can add substantial returns to a company’s business results by generating:

  • Measurable competitive advantage
  • Increased productivity
  • Enhanced revenue growth
  • Better risk management

The discovery process poses these questions:

  • Are you able to maximize the potential lifetime value of your customers?
  • Does your company share a consistent view of your customers across all your touch points?
  • Are you as efficient at reaching your customers and prospects as you could be?
  • Does your company have more than one customer information management system? Is it as efficient and effective as possible? Is your company maximizing its benefits?
  • Are your most profitable customers and most attractive prospects receiving your most relevant and compelling offers?
  • What campaign management metrics do you have in place? Do you think your marketing campaigns are as efficient and effective as your competitors’?
  • How easy is it to access your company’s customer information to make business decisions?
  • Have you taken action to protect against litigation or fines from failure to comply with applicable privacy regulations or from security breaches?

Acxiom’s Diagnostic-X reveals those answers and more – while helping create a road map for improving the effectiveness of marketing initiatives, increasing revenue, improving customers’ experiences and having a substantial impact on bottom-line performance.

Solution Finder

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Contact Us

To speak with a member of our consulting, analytics and professional services team:

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Fact Sheet: Customer Information Management

This fact sheet will show you how the years of experience Acxiom consultants have managing large volumes of customer data can help companies better manage their information for improved quality and obtaining a single customer view across multiple touch points.

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ConnectionPoint-X

Read Acxiom’s recent announcement of ConnectionPoint-X, its real-time recognition solution for interactive marketing.

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