It's not just about keeping track of when they click on an ad or call your customer service line. Once customers raise their hands, if appropriate, you can immediately react.
We can help you do even more than just collect data to learn about your customers. By integrating your data in real-time, you can, when appropriate, respond in real-time to your customers at the “Moment of Truth.” It’s at that moment when customers are engaged with your brand that you need to be able to respond with a message or offer that is timely and relevant.
You need to do more than just track when customers click on your ad or call your customer service line. We have solutions for social monitoring, tools that let you listen across a variety of channels so that you can effectively and efficiently respond to your customers’ needs-in that moment, and in the channel that’s most effective.