{"id":478,"date":"2024-02-27T14:27:20","date_gmt":"2024-02-27T14:27:20","guid":{"rendered":"https:\/\/www.rafter.one\/?p=478"},"modified":"2025-06-11T12:01:17","modified_gmt":"2025-06-11T12:01:17","slug":"what-to-expect-from-an-ecommerce-salesforce-consulting-partner","status":"publish","type":"post","link":"https:\/\/www.acxiom.com\/salesforce\/what-to-expect-from-an-ecommerce-salesforce-consulting-partner\/","title":{"rendered":"What to Expect From a Salesforce Consulting Partner in Retail"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW124150875 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124150875 BCX0\">You have advanced your brand to the world\u2019s #1 CRM for retail,\u202f<\/span><\/span><a href=\"\/salesforce\/services\/b2c-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"NormalTextRun SCXW124150875 BCX0\"><span class=\"NormalTextRun SCXW124150875 BCX0\">Salesforce Commerce Cloud (SFCC)<\/span><\/span><\/a><span class=\"TextRun SCXW124150875 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124150875 BCX0\">. Your business will now need assistance in the implementation process, customization, data integration, business strategies, AppExchange, and much more to scale at ease. Choosing an experienced and efficient Salesforce Consulting Partner with a\u202f<\/span><\/span><a href=\"\/salesforce\/services\/managed-services\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"NormalTextRun SCXW124150875 BCX0\"><span class=\"NormalTextRun SCXW124150875 BCX0\" data-ccp-charstyle=\"Hyperlink\">Managed Services<\/span><\/span><\/a><span class=\"TextRun SCXW124150875 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124150875 BCX0\"> team\u202fto align your platform\u2019s capabilities is vital to achieve your business goals. The team must be comprised of experienced experts with\u202frobust collaboration and communication skills to guide your business forward.<\/span> <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW124150875 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124150875 BCX0\">When seeking <\/span><span class=\"NormalTextRun SCXW124150875 BCX0\">a proven<\/span> <span class=\"NormalTextRun SCXW124150875 BCX0\">consulting partner for your business, <\/span><span class=\"NormalTextRun SCXW124150875 BCX0\">you\u2019ll<\/span><span class=\"NormalTextRun SCXW124150875 BCX0\"> want to look for these key signs and qualities to ensure <\/span><span class=\"NormalTextRun SCXW124150875 BCX0\">your entering into a reliable <\/span><span class=\"NormalTextRun SCXW124150875 BCX0\">and trustworthy <\/span><span class=\"NormalTextRun SCXW124150875 BCX0\">relationship<\/span><span class=\"NormalTextRun SCXW124150875 BCX0\">.<\/span><\/span><span class=\"EOP SCXW124150875 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-five-key-signs-of-an-experience-d-retail-salesforce-consulting-partner\"><span class=\"NormalTextRun SCXW215624391 BCX0\">Five Key <\/span><span class=\"NormalTextRun SCXW215624391 BCX0\">Signs <\/span><span class=\"NormalTextRun SCXW215624391 BCX0\">of an <\/span><span class=\"NormalTextRun SCXW215624391 BCX0\">Experience<\/span><span class=\"NormalTextRun SCXW215624391 BCX0\">d Retail Salesforce Consulting Partner<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-fluid-and-flexible-implementation-processes-nbsp\"><span class=\"TextRun MacChromeBold SCXW8108787 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8108787 BCX0\">1. Fluid and Flexible Implementation Processes<\/span><\/span><span class=\"EOP SCXW8108787 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW77236860 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77236860 BCX0\">Outstanding customer service stems from a portfolio of <\/span><span class=\"NormalTextRun SCXW77236860 BCX0\">expertise<\/span><span class=\"NormalTextRun SCXW77236860 BCX0\">. An experienced Salesforce Consulting Partner offers a multi-faceted Managed Services team model t<\/span><span class=\"NormalTextRun SCXW77236860 BCX0\">hat <\/span><span class=\"NormalTextRun SCXW77236860 BCX0\">put clients first. The customer-centric strategy contributes to dedicated client success managers, case managers, project managers, technical leads, and subject matter experts in digital experience and data services. This team should<\/span> <span class=\"NormalTextRun SCXW77236860 BCX0\">work in synerg<\/span><span class=\"NormalTextRun SCXW77236860 BCX0\">y<\/span><span class=\"NormalTextRun SCXW77236860 BCX0\"> to<\/span> <span class=\"NormalTextRun SCXW77236860 BCX0\">accomplis<\/span><span class=\"NormalTextRun SCXW77236860 BCX0\">h<\/span><span class=\"NormalTextRun SCXW77236860 BCX0\"> the following:<\/span><\/span><span class=\"EOP SCXW77236860 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Establish achievable ecommerce goals via constructive team engagement<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Offer strategic guidance to drive maximum site performance and maintenance<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Cooperatively develop a site strategy and a prioritized work plan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Continuously work to improve conversion rates by removing roadblocks<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Ensure shopping and buying experiences remain best-in-class<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-dedicated-experts-on-the-managed-services-team\"><span class=\"TextRun MacChromeBold SCXW177215006 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177215006 BCX0\">2. Dedicated Experts on the Managed Services Team<\/span><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span data-contrast=\"auto\">More than support, a committed <a href=\"\/salesforce\/expand-your-salesforce-expertise-with-managed-services-for-b2c-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed Services team<\/a> will provide proactive and strategic guidance through meaningful team collaboration. They should be an extension of your in-house talent and offer industry insight expertise to navigate and build on Salesforce and create multi-cloud experiences with your business goals in mind. These initiatives should result in improved workflow efficiencies, stronger roadmaps, and better customer experiences.&nbsp;&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span data-contrast=\"auto\">Find a Salesforce Consulting Partner that offers a dedicated team with 360-degree coverage of the following:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Account planning and strategy to maximize the value of Salesforce.<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Technical issue management, new release updates, and resource planning.<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Technical leadership for quality product management and architecture harmony with strategic objectives.<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Multi-cloud expertise for automation and optimization of cross-cloud integrations.<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">UX Developers to structure the user experience so that customers find what they need, when they need it.<\/span><\/li>\n\n\n\n<li>Composable Commerce specialists and enable real-time in-house site updates.<\/li>\n\n\n\n<li><span data-contrast=\"auto\">Digital Marketing experts to strategize a conversion and engagement strategy.<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Project Management to deliver implementations that bring the big picture ideas to life, on time and on budget.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-salesforce-certified-experts-to-deliver-strategic-business-growth\"><span class=\"NormalTextRun SCXW73338114 BCX0\">3. Salesforce Certified Experts <\/span><span class=\"NormalTextRun SCXW73338114 BCX0\">to <\/span><span class=\"NormalTextRun SCXW73338114 BCX0\">Deliver Strategic Business Growth<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW80067902 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80067902 BCX0\">Salesforce Consulting Partners often try to deliver technical <\/span><span class=\"NormalTextRun SCXW80067902 BCX0\">expertise<\/span><span class=\"NormalTextRun SCXW80067902 BCX0\"> on many <\/span><span class=\"NormalTextRun SCXW80067902 BCX0\">commerce <\/span><span class=\"NormalTextRun SCXW80067902 BCX0\">platforms. Finding a partner that is solely focused\u202fon Salesforce can offer many advantages:<\/span><\/span><span class=\"EOP SCXW80067902 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">Salesforce focused experts concentrating on one platform deliver faster results while supporting the budget with more precise expertise in planning, programming, and execution.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Salesforce certified experts have the knowledge for what and how custom applications can be implemented and grow revenue on time by cutting cost across a multi-cloud experience.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-streamlined-communication-effort\"><span class=\"TextRun MacChromeBold SCXW88091949 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88091949 BCX0\">4. Streamlined Communication Effort<\/span><\/span><span class=\"EOP SCXW88091949 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span data-contrast=\"auto\">A Salesforce Consulting Partner should provide full transparency. You should expect frequent meetings and reporting\u202ffrom their\u202fManaged Services team, with clear roadmaps of current work, future plans, and results from past projects.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span data-contrast=\"auto\">Some partners will provide you with access to online customer portal for a real-time view of active projects and their progress. A good Salesforce managed partner will always keep you in the loop on all communication regarding what is happening with your business.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5-rapid-roadblock-resolution\"><span class=\"TextRun MacChromeBold SCXW254257592 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW254257592 BCX0\">5. Rapid Roadblock Resolution<\/span><\/span><span class=\"EOP SCXW254257592 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span data-contrast=\"auto\">Time is money in ecommerce. If your site is down, or not operating at peak performance, it can impact your bottom line. It is vital to have a Managed Services team who is available to address and resolve issues 24 hours a day, 7 days a week. <\/span><span data-contrast=\"auto\">Having this flexibility and dedication from a good Managed Services partner shows that your business is as important to them as it is to you.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-expect-solid-references\">Expect Solid References<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW210055912 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW210055912 BCX0\">Every company <\/span><span class=\"NormalTextRun SCXW210055912 BCX0\">operates<\/span><span class=\"NormalTextRun SCXW210055912 BCX0\"> differently. Be sure you start a relationship with a Salesforce Consulting Partner that has customers willing to speak well on their behalf. Ask lots of questions and be sure that they are a fit for your business. Digging in and asking the tough questions will help guide you to the right partner.<\/span><\/span><span class=\"EOP SCXW210055912 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW113323599 BCX0\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW113323599 BCX0\">Here are some important questions to ask:<\/span><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">What made you choose the Salesforce platform?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Does your Salesforce Consulting Partner have a dedicated Managed Services team?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Do they understand your long-term business goals and short-term technical needs?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Do they use a proven release process?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Is your site being monitored to ensure platform performance optimization?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Do they offer recommendations for user interface elements that successfully elevated your conversion optimization?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Do they have user experience designers who know how to build and deploy customer-centric experiences?<\/span><\/li>\n\n\n\n<li>Was a composable commerce storefront option discussed to allow for quick and flexible site updates?<\/li>\n\n\n\n<li><span data-contrast=\"auto\">Were your projects delivered on-time and on-budget?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">What is the protocol for issue management and questions?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">In case of an emergency, does your Salesforce partner have 24\/7 phone, email, and web customer support?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Do they have merchandizing, digital marketing, AI, user experience, and other digital transformation teams focused on Retail?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/salesforce\/wp-content\/uploads\/2024\/02\/R1-SFCC-Managed-Services-Reference-Questions.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download<\/a> our recommended&nbsp;reference questions for when you are looking for your Salesforce Consulting Partner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"moving-forward-with-confidence\"><span class=\"TextRun SCXW238680738 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238680738 BCX0\"><span class=\"NormalTextRun SCXW175544370 BCX0\" data-ccp-parastyle=\"heading 2\">Moving Forward with <\/span><span class=\"NormalTextRun SCXW175544370 BCX0\" data-ccp-parastyle=\"heading 2\">Confidence<\/span><\/span><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"TextRun SCXW238680738 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238680738 BCX0\">Selecting the right Salesforce Consulting Partner is paramount for maximizing the potential of your Salesforce Commerce Cloud implementation. A proficient partner will offer fluid and flexible implementation processes, a dedicated team of experts, Salesforce-focused expertise, streamlined communication efforts, and rapid roadblock resolution. By evaluating these key signs and qualities, you can ensure a fruitful and enduring relationship that propels your retail business towards its goals with confidence and efficiency.<\/span> <span class=\"NormalTextRun SCXW238680738 BCX0\">If you are ready to explore how a dedicated Managed Services team like the experienced group of Salesforce experts at Acxiom can support you, we would be happy to discuss.<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You have advanced your brand to the world\u2019s #1 CRM for retail,\u202fSalesforce Commerce Cloud (SFCC). Your business will now need assistance in the implementation process, customization, data integration, business strategies, AppExchange, and much more to scale at ease. Choosing an experienced and efficient Salesforce Consulting Partner with a\u202fManaged Services team\u202fto align your platform\u2019s capabilities is [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":5424,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_gspb_post_css":"","inline_featured_image":false,"footnotes":""},"categories":[45,6,51,116,95],"tags":[18,83,62,58],"topics":[],"class_list":["post-478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-b2c-commerce-page","category-blog","category-managed-services-page","category-resources","category-retail","tag-b2c-ecommerce","tag-managed-services","tag-retail","tag-salesforce-partners"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What to Expect From a Salesforce Consulting Partner in Retail - Acxiom Salesforce Practice<\/title>\n<meta name=\"description\" content=\"Looking for a Salesforce Managed Services Consulting Partner? 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