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Beyond the Metaverse:
CX Predictions for 2023
A customer experience revolution is underway.
In our latest research, which we commissioned from international strategy and research agency MTM, we explore how both brands and consumers are feeling about five major trends we expect to impact CX, including immersive shopping, intuitive technologies, and retail media networks. The result – Beyond the Metaverse: CX Predictions for 2023 – is packed full of insights that will shape your CX plans for the year ahead and further into the future.