Case Studies

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solutions / PERSONALIZE YOUR MARKETING

Build stronger connections across every channel

Your customers expect personalized experiences at every touchpoint. With privacy-safe, ethically sourced customer insights, you can deliver relevant, cross-channel interactions that address the individual.

Prioritize personalization

Recognize and speak to your customers

Personalization is now a prerequisite. But tailoring experiences for your customers is tricky if you can’t recognize them across channels and devices, or access a unified view of their unique behaviors, needs, and preferences.

46% of under-35s have switched brands or abandoned a transaction this year because the experience didn’t feel personalized.

78% of marketers say they need more personalized content than they are able to produce.

50% of marketers say personalization is the leading driver of identity investment.

Unlock deeper customer insights

Deepen your understanding with our data enrichment services, available natively in your CDP or cloud data warehouse. Augment first-party data with validated attributes to enable more relevant experiences across digital and offline channels.

Demographic, geographic, behavioural attributes

Models that predict future customer behaviors

Accessible though CDP and platform-native integrations

Responsible by design

Messages, offers, and experiences become more relevant because they’re informed by a unified, continually updated view of each customer, connecting behaviors, preferences, and signals across moments and channels.

Develop precision segments with advanced modeling

Connect digital and physical experiences seamlessly

CASE STUDY

Heathrow’s digital transformation: how it took flight

One of the world’s busiest airports had a goal: to create a more seamless customer experience and boost revenue from the millions of yearly passengers. Heathrow set out to align travel and shopping seamlessly, providing a unified view of each flier for consistent, personalized marketing.

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Let’s start the conversation about what your data can do next.

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